We are living in strange times. Since the outbreak of COVID-19, companies have had to adjust their marketing strategies in order to address the elephant in the room. It can be difficult for some businesses to find the balance between social awareness and self branding. However, social media Orange County experts are here to give their guidance on this rough patch that we’re facing as a global community.
There is not a one-size-fits-all solution. Each company needs to start by looking at their target audience and brand message. Through a deep understanding of this foundation, companies can begin to adjust to the reality of the situation and craft a new marketing strategy that takes current events into account.
Social Media is Becoming More Important Than Ever
Social media experts in Orange County are seeing a spike in social media platform usage now that everyone is at home in quarantine. In March alone, Facebook apps have experienced a 70 percent increase in users. Not only are people looking for entertainment, but they are also seeking the social connection that they are missing from their everyday and wanting to follow up on the latest news.
Marketing companies are having to rethink campaigns and transition to email and social media platforms in order to continue a dialogue with consumers. Now that people are on their phones more consistently, there are a variety of platforms that have been gaining traction. Snapchat and TikTok are two of the most popular apps for entertainment. Snapchat experienced a 47 percent growth of Android users in South Korea this March.
These numbers are hard for marketing companies to ignore. Now that more people are paying attention to social media platforms, it’s becoming increasingly important to use them as a channel for brand messaging. However, companies need to be careful with how they approach this transition in order to ensure that audiences are not taken off guard.
Experts in Orange County share their guide for navigating social media strategies in the wake of COVID-19:
Understand Your Audience
One of the first steps that any marketer should take to develop a successful marketing strategy is to assess the target audience. With an appropriate understanding of the consumer, you will be better able to craft your brand message. In a time of crisis, this is especially important as you do not want to be insensitive to your audience’s feelings. Empathy is an important foundation for any marketing campaign.
So, even if you have already been marketing to the same audience for a while, you should still check in with their perspective now and then to make sure that you are adjusting to their needs. Since the COVID-19 outbreak, everyone’s daily lives have dramatically changed and even the most static audience is going to want some reassurance and sensitivity.
The way that you can reevaluate your target audience is by going back to the basics. What is their age, location, gender, income level? What are their interests? Statistics like these will help you identify their potential situation as a result of COVID-19.
Once you have a basic idea of who you are marketing toward, you can start to do some research. How is this general group coping with what’s going on? What are they looking for in brands that they trust? You can start to answer these questions with research findings and observations as well as think about how your product or service is going to fill the gap in these consumers’ lives.
Your audience will react positively to thoughtful marketing campaigns that fulfill their current needs. This strategy will also prove that your company is one worth following and supporting, whether in times of crisis or not.
Here are some ways in which your marketing strategies may change in the time of COVID-19:
- Increased sensitivity, more attention to the consumer.
- Focus on social media engagement rather than ROI.
- Recognize that reports will not be as straightforward or KPI-based.
- Do not discard campaigns for a lack of sales, they may function well in a different period of time.
These are just some of the ways that marketing companies are going to have to adjust to the time we are living in. The most important aspect of your strategy should be to continue growing with consumers and inviting new consumers in with your brand awareness. This does not necessarily mean that your sales are going to skyrocket right away (although, some industries are thriving more than others) but it does mean that you are strengthening your company as a whole. Once consumer routines settle in your favor, then you will be benefiting from your marketing adjustments.
Engage in New Platforms
If there is ever a time to try your hand at social media marketing on new platforms, it is now. Marketing companies are not only exploring new platforms but they are also adjusting their posting schedules and content to resonate with audiences in a time of crisis. This is one way to continue a meaningful relationship with audiences.
Here are some examples of new ways to engage on social media:
- Video content may be a new way to market your product or service. Exciting mediums like this will help audiences pay attention to what you have to say.
- Utilize various engagement properties on social media platforms. Apps like Instagram and Twitter have poll options and other built-in methods of asking for feedback. Some people may be more likely to engage in something like this rather than normal commenting.
- Keep track of more things: audience engagement, competitor strategies, and industry influencers. You never know when you may gain some insight from routine observations.
- Ask your audience to contribute to your social media! You may ask consumers to share stories of the way that your product or service benefitted them. You may even ask for them to share personal videos and photos to go along with these testimonials. People are more likely to participate now that they have more time at home.
Social media is one of the best mediums right now for marketers to connect to consumers, just as it is the best place for people to connect with their community. Now that everyone is stuck at home, it is important to maintain that line of dialogue that is always necessary to keep your company relevant and your product or service sought out. With thoughtful social media marketing strategies, you will be able to strengthen your bond with consumers. Your audience will appreciate your efforts to inform, entertain, and inspire in this time of crisis and will choose to support your company when they are back on their feet.